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Posted: Monday, February 5, 2018 4:54 AM

POSITION PROFILE This position is responsible for managing team email boxes to support internal and external customers of the Accounts Receivable Center. Provides a high level of customer service which includes payment and adjustment processing; problem resolution; documentation requests and department mail distribution. Team members must comply with all company policies/procedures and SOX compliancy audit requirements. This position reports directly to the AR Pipeline Supervisor. JOB DUTIES AND RESPONSIBILITIES * Manages five email boxes with a high volume of requests for payments, adjustments, document regeneration and communication from internal/external customers. * Applies time sensitive transactions within multiple operating systems while ensuring accuracy and compliance to processes and procedures. * Handles internal/external inquiries promptly by researching and resolving overpayments, refunds and discrepancy transactions. * Works with other departments to establish and maintain criteria needed to enable proper payment application; support customer requests and distributes the department mail. * Troubleshoots with AR team members to identify and resolve issues or promptly escalate to the next level. * Attends, participates and leads conference calls with internal/external customers to ensure transaction handling meets audit compliancy. * Supports AR monthly closings by processing a high volume of time sensitive transactions. * Documents and updates processes/procedures to support internal training and transaction compliance. * Assigned an AR account portfolio based on business need. * Performs other duties as assigned. QUALIFICATIONS (Education, Experience, and Certifications) Typically Required: * Requires a high school diploma or equivalent experience in a business-to-business environment. * Requires 1+ year of customer service experience. * Requires knowledge in collections, including tools & techniques. Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.


• Location: Macon

• Post ID: 91750987 macon is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018