Posted: Monday, February 5, 2018 4:54 AM
POSITION PROFILE This position is responsible for managing team email boxes to support internal and external customers of the Accounts Receivable Center. Provides a high level of customer service which includes payment and adjustment processing; problem resolution; documentation requests and department mail distribution. Team members must comply with all company policies/procedures and SOX compliancy audit requirements. This position reports directly to the AR Pipeline Supervisor. JOB DUTIES AND RESPONSIBILITIES * Manages five email boxes with a high volume of requests for payments, adjustments, document regeneration and communication from internal/external customers. * Applies time sensitive transactions within multiple operating systems while ensuring accuracy and compliance to processes and procedures. * Handles internal/external inquiries promptly by researching and resolving overpayments, refunds and discrepancy transactions. * Works with other departments to establish and maintain criteria needed to enable proper payment application; support customer requests and distributes the department mail. * Troubleshoots with AR team members to identify and resolve issues or promptly escalate to the next level. * Attends, participates and leads conference calls with internal/external customers to ensure transaction handling meets audit compliancy. * Supports AR monthly closings by processing a high volume of time sensitive transactions. * Documents and updates processes/procedures to support internal training and transaction compliance. * Assigned an AR account portfolio based on business need. * Performs other duties as assigned. QUALIFICATIONS (Education, Experience, and Certifications) Typically Required: * Requires a high school diploma or equivalent experience in a business-to-business environment. * Requires 1+ year of customer service experience. * Requires knowledge in collections, including tools & techniques. Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.
• Location: Macon
• Post ID: 91750987 macon